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Privacy Statement for VA Heating and Air

VA Heating and Air, LLC ("VA Heating and Air") has created this Privacy Policy in order to demonstrate its firm commitment to privacy. VA Heating and Air knows how important your privacy is to you, and we appreciate you trusting us to handle your personal information responsibly and with integrity. The information we gather is used to provide you with service providers for you to select in the area you have requested, provide a good experience and to improve our services for you. The following policy is applicable to VA Heating and Air's information collecting, use and disclosure practices for the VA Heating and Air web site. VA Heating and Air's web site contains links to other web sites and VA Heating and Air is not responsible for the privacy practices or content of such other web sites. Your use of this site tells us you have read and accept the practices outlined in this policy.

Like other companies, we may collect information (your name, mailing address, email address and telephone number) from users in order to deliver more individualized content and services. We may also bring to your attention content we believe might be of interest to you. Rest assured, the privacy of our users is of utmost importance to us, and VA Heating and Air will make every effort to ensure that our users are effectively informed and protected. This document will let our users know what information we collect, how the collected information is used to benefit our users and how we protect the information that is provided to us.

If you have questions or concerns regarding this statement, you should contact VA Heating and Air by email at service@vaheatingandair.com or by phone at 571-201-2788. You can also send a letter to VA Heating and Air, LLC., P.O. Box 1714, Manassas, VA 20108.

Information collected and used by VA Heating and Air

Service providers and persons who request services (collectively "Users") must provide contact information. At a minimum Users must provide their name, phone number, addresses or zip code, email address and specifics of the type of service(s) requested or offered. Service providers may additionally need to provide company credentials (e.g., trade licensing, insurance coverage, type of legal entity, operating hours).

Registration may be required for the service provider in order to sell a service using VA Heating and Air's web site. The service provider profile will be pre-populated with the information provided during the registration process. In addition, the service provider may also, if it wishes, provide additional information about their company through the use of a link to a third party web site or through communications to VA Heating and Air. A person requesting services may view the service provider profile or contact VA Heating and Air for information regarding the service provider.

In general, the above-described information is used by VA Heating and Air to match service providers and persons requesting services and to provide a more personalized experience to Users. A User's contact information may also be used by VA Heating and Air to contact the User to verify the status or to request more details of a service request.

VA Heating and Air encourages Users to submit comments or evaluations of their experiences with VAHeatingandAir.com and with third party service providers located through our web site or provided by VA Heating and Air. Please be advised that any comments or feedback that you provide or send to VA Heating and Air may (and you authorize us to), in our reasonable discretion, be reproduced, copied, distributed, displayed and, modified for formatting purposes.

Cookies

VA Heating and Air uses cookies in a variety of ways to better serve you. Cookies are small files that your web browser places on your computer's hard drive. They can help us personalize your experience at our Web site by helping us determine your preferences and provide targeted information. Users are always free to decline our cookies if their browser permits, although this limits the amount of personalization (e.g., geography) of the site and, in some cases, may prevent you from using our Web site.

Log Files

Information collected in the log files may contain the URL that the User came from, what URL the user exits VA Heating and Air to, the User's IP address and Users activity on the VA Heating and Air web site. IP addresses are not linked to personally identifiable information. We use IP addresses, information collected in log files and stored in Users cookies to analyze trends, administer the site, diagnose problems with our computer infrastructure, track user's movement, and gather broad demographic information for aggregate use.

Sharing User Information

Your information will be used by VA Heating and Air and its affiliated companies to provide you with information about the products, services and features available through VA Heating and Air, its affiliated companies, and/or non-affiliated third parties (the phrase "affiliated companies," as used in this privacy policy, include independent contractors with whom VA Heating and Air has a business relationship and should not be read to imply the existence of either a partnership or agency relationship). A User's contact information may be given to a service provider so that the service provider can contact the User to discuss their request for service.

VA Heating and Air does not sell or rent personally identifiable information about you to advertisers or non-affiliated third parties, although VA Heating and Air may provide aggregate information about our users, sales, traffic patterns, and related information to select third parties. Aggregate information does not identify you, but rather is an information summary of a group of users. Consistent with the above, we can charge a small lead fee for providing contact information or for being listed on VAHeatingandAir.com to those service professionals who accept user service requests.

VA Heating and Air may occasionally also disclose your personal information to third parties when required to do so by legal authority or when we believe disclosure is necessary to identify, contact or take action against anyone causing injury to you, VA Heating and Air, or the general public. By preserving our right to make disclosures in such instances VA Heating and Air is not undertaking an obligation to defend you or others from injury or to seek relief for those injuries.

Our policy only addresses the use and disclosure of information we collect, different rules regarding collection or dissemination may apply to information that you disclose to other parties, whether a buyer or seller on our system or other sites on the Internet. Since VA Heating and Air does not control the privacy policies of third parties (which includes third parties that are listed on VAHeatingandAir.com), VA Heating and Air is not and cannot be responsible for their privacy customs and policies. We encourage you to resolve any questions that you may have regarding a party's information practices before disclosing your personal information to them.

Security Precautions

VA Heating and Air is aware of Internet users' concerns about the privacy of their information and has taken several security precautions to protect the integrity of this information. User information is stored on secure servers guarded by both a firewall as well as system- and database-level security. In addition, your service provider VA Heating and Air account information is password-protected to restrict access to this information. You may edit your VA Heating and Air account information by logging into the account with your user name and password, which may be done automatically through a cookie. VA Heating and Air will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail and we recommend that you do not divulge your user name and password information to anyone that you do not wish to have access to your account. We will consider anyone that accesses our site with your user name and password to have your full authority and approval to conduct business on your behalf, to bind you to legally enforceable agreements, and to access your account, including any information that you may consider private. To help you maintain the security of your information, VA Heating and Air will disable your user name and password for any reason at your request, provided that you first supply us with the proper information that identifies you as the user. Your request to disable an existing account should be directed to info@vaheatingandair.com.

Only those at VA Heating and Air who require access to user data are granted access to this information. Access to user data is further limited because it is available only through a dedicated administrative interface and through use of a restricted user ID and password. In addition, any VA Heating and Air personnel (whether a VA Heating and Air employee or, in limited instances, a consultant or independent contractor) with access to data that can identify users individually is required to sign VA Heating and Air's standard Nondisclosure and Development Agreement, which requires user data be kept confidential.

Unfortunately, no data transmission over the Internet can be guaranteed 100 percent secure. As a result, while we strive to protect your personal information, VA Heating and Air cannot ensure or warrant the security of any information received from our online services or other information you transmit to us. Once we receive your transmission, we will use commercially reasonable efforts to ensure its security on our systems. VA Heating and Air's internal web se3curity policies are reviewed and revised on a regular basis.

Notification of changes

VA Heating and Air will occasionally update this privacy policy. If there are changes to this privacy policy or in how VA Heating and Air will use your personally identifiable information, VA Heating and Air will notify users by way of an email or Users preferred method of contact. Users will have a choice as to whether or not we use their information in this different manner. We encourage you to periodically review this privacy policy to be informed of how VA Heating and Air is using your information.

Additional Information

If you have further questions regarding this privacy policy, the practices of this site, or your dealings with VA Heating and Air, you can contact us contact us via fax at 703-367-0585, e-mail at info@vaheatingandair.com or at VA Heating and Air, LLC, P.O. Box 1714, Manassas, VA 20108.